Frequently Asked Questions

Android
Ensure that both your device’s location service and Bluetooth are turned on. When opening the app for the first time, you should be prompted for location permissions.  You will need to accept these permissions for the app to be able to connect to the robot.

iOS
Make sure your Bluetooth is turned on and the app is granted Bluetooth permissions.

Once you’ve checked these, position yourself reasonably close to the Power Pong robot. Navigate to the Connection page and the application should automatically scan for nearby devices. If the scan doesn’t start automatically, you can manually initiate a rescan.

Once you’ve connected to the robot, you’ll find the current connection panel at the top of the Connection page within the Power Pong app. Expand this panel to view the current firmware version of your Power Pong robot.

If a newer firmware version is available, you will see a green ‘Update’ button. Tap on it to start the update process. Please ensure that you allow the update process to finish completely before disconnecting your phone or shutting off the robot.

To check if your robot needs calibration go to drills and type in test in the search and select test 1. Start the drill and check if the balls are landing around the middle and about 16 inches from the end of the table. If yes, go to test 2 and check if the balls are landing evenly on both sides. If yes go to test 3 and set serves at zero backspin, 5 sidespin and 10 or 11 speed to test if the serves are clearing the net.

For the best experience you need to learn how to set up your own drills and change or modify existing drills.

For robots that do need calibration, please follow these steps: Start calibration mode and check where the ball is landing. Adjust the trajectory/speed until it is landing a few inches from the end of the table with the desired arc. Generally, you only need to adjust the trajectory but speed can also be adjusted if the trajectory adjustment is not sufficient. Once normal calibration is finished, you can start “Trajectory Correction”.

If one side of the table is firing shorter than the other, select that side to increase the distance. If it’s still short, you can further increase the distance by selecting “Additional Distance”. Save the calibration.

Alpha Plus – Push and hold down the Random button and the start button on the remote control for about 5 seconds.

Delta – Press and hold down the left and right arrows under Memory on the top right corner of the Delta control box and the start button on the remote control for about 5 seconds.

Omega – Connect the app. Click on the down arrow under connected robot and click on Pair Remote.

Alpha Plus – Unplug the power adapter from the AC power source to turn off the robot. While pressing and holding the Save button on the Control Panel, plug the power adapter into the AC power source. After 5 seconds, release the Save button. The factory supplied Drills are now restored.

Delta –  Push and hold down the Memory clear button then plug your robot into power

Omega – Connect the app. Go to settings and click on Restore Presets.

Alpha Plus – Unplug the power adapter from the AC power source to turn off the robot. While pressing and holding the Save button on the Control Panel, plug the power adapter into the AC power source. After 5 seconds, release the Save button. The factory supplied Drills are now restored.

Delta – Unplug the power adapter from the AC power source to turn off the robot. While pressing and holding down the Memory Clear button on the Delta Control Panel, plug the power adapter into the AC power source. After 5 seconds, release the Memory Clear button. The factory supplied Drills are now restored.

Omega – Connect the app. Go to settings and click on Factory Reset.

The Restore Presets is restoring the pre-saved drills but do not delete the drills you added to the saved drills. The Factory Reset restores your pre-saved drills and deletes all the drills you created.